MediationforHealth is committed to service improvement through actively seeking feedback from clients who are offered the opportunity to comment on all aspects of their experience.  Every client is sent a questionnaire following mediation requesting comments.

 

In the event that you wish to make a complaint, please address it to:

 

Beverley Matthews

21 South Street

London W1K 2XB

Tel: 0207 663 6402

E mail: beverley@21southstreet.com

 

We will:

• acknowledge the receipt of your complaint within five working days with an indication of how long it will take to send you a detailed response. (If you do not receive an acknowledgement within this timeframe please contact us in the event that it has not been received.)

• investigate your complaint carefully and thoroughly

• write to you with a full reply within 14 working days (occasionally we may need longer than this but this will be indicated in the acknowledgment letter).

 

If, after using this procedure, you believe your complaint has not been addressed, you may take the matter forward by referring it to The Civil Mediation Council for resolution (registrar@civilmediation.org).

 

You will not be treated any less favourably as a result of complaining about the service.